Shipping & Returns
We firmly stand behind our work. From design, curation, wax work, casting, and finishing, we strive to provide you with jewelry that will stay in your daily rotation. We make jewelry that you will be as excited to wear as we are to make for you. If you are not satisfied for any reason, please do not hesitate to contact us.
We are pleased to provide simple and affordable first class USPS, UPS, and DHL Express shipping options. Domestic shipping is free for all orders over $75. In stock items will ship within 2 business days. Made to order products have production times listed on the product pages.
RETURN & EXCHANGE POLICY
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase within 30 days after receiving your order, we will gladly offer:
• A refund to the original credit card used for payment for product(s).
• A merchandise exchange
All refunds will be credited to the original method of payment on your order. The returned product(s) must be unworn and in the original packaging. Any special orders and final sale products, are not eligible for returns, exchanges or refunds. Any packaging, shipping or handling charges are non-refundable. Erin Keary Gift Cards and merchandise credit are not refundable or redeemable for cash. Please email firstname.lastname@example.org for additional assistance.
FOR INTERNATIONAL RETURNS & EXCHANGES
To submit an international return or exchange request and obtain your Return Authorization number, please contact our client service team at email@example.com with your full name, email address, and order number.
Once your return request is authorized, you will receive an email with detailed instructions on how to return or exchange your item(s), including instructions on return shipping.
Please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number.